A. Emergency Responses – Violations. When requested by a police officer, emergency point of contact must affirmatively respond to complaints in person, by telephone, or by email within 60 minutes of the initiation of contact and assist to resolve the complaint. Failure of the emergency point of contact to respond in a timely manner is a violation of this chapter and the owner shall be deemed responsible for such violation.

B. Non-emergency Responses – Violations. The emergency point of contact shall respond to all other complaints relating to the short-term rental in person, by telephone, by email within 24 hours of the initiation of contact and assist to resolve the complaint. Failure of the emergency point of contact to respond in a timely manner is a violation of this chapter and the owner shall be deemed responsible for such violation.

C. Maintaining Accurate Emergency Information. All applicants and persons holding permits issued pursuant to this chapter shall give prior written notice to the short-term rental specialist of any change to the contact information provided to the city for the emergency point of contact. The notice shall be provided to the short-term rental specialist within 10 days of the effective date of the change. [Code 2006 § 8-4-5. Ord. 2008-01, 1-22-2008; Ord. 2016-06 § 1, 10-11-2016; Res. 2016-29 Exh. A, 10-11-2016; Ord. 2016-12 § 1, 12-13-2016; Res. 2016-37 Exh. A, 12-13-2016; Ord. 2018-02 § 1, 1-9-2018; Res. 2018-02 Exh. A, 1-9-2018; Ord. 2018-09 § 1, 5-22-2018; Res. 2018-15 Exh. A, 5-22-2018; Ord. 2019-08 § 1, 11-26-2019 (Res. 2019-22); Res. 2019-22 Exh. A, 11-26-2019; Ord. 2022-11 § 1, 11-22-2022; Res. 2022-36 Exh. A, 11-22-2022. Formerly 5.25.050].